Order Process

Timeline	Proofs/First Drafts Your first set of proofs will be sent to you after your order is placed and ALL necessary information is received within 5 - 15 business days, depending on our current workload. If our current workload is light enough to get first drafts to you sooner, we absolutely will. Proofs are digital files that are used to ensure the accuracy or your order - design placement and text will print exactly as seen after Final Approval on your proof. Rush orders are available but please contact us prior to placing an order to make sure we have availability. Printing Time Flat printing takes approximately 3-7 business days after final payment and final approval. Letterpress printing takes approximately 8-15 business days after final payment and final approval. Time Guarantees The timelines are approximations and not guarantees. We always try to process orders as quickly as possible, but during peak seasons processing may be more delayed. Rush Orders Rush orders are available for most designs within our collection and is subject to our availability. Rush order pricing depends on your timeline, quantity, and printing method. Pricing starts at $75 for digital printing and $150 for letterpress printing. The general timeline for rush orders (timeline must confirmed with us prior to your order) based on designs within our collection, is 48 hours (business days only) to send your first drafts and 48 hours (business days only) for any subsequent drafts to be sent after receiving edits. Envelopes Sent Early If desired, you may have your envelopes sent to you or your calligrapher prior to your invitations being completed. Envelopes and any applicable envelope printing must be paid for prior to the envelopes being sent. Blank envelopes can be mailed ahead of time for an additional $25.
Payment	Accepted methods of payment are Visa, American Express, Discover, Paypal (you don't have to have a Paypal account to process payments through Paypal), or check. Contact us if you would like to pay by check - please allow for extra processing time for checks to clear.
Shipping	We ship standard shipping via UPS or USPS with tracking. Please let us know prior to final approval if you would like to require a signature, add delivery special instructions, or will need expedited shipping. Expedited shipping will be charged at cost. Clients in the Atlanta, GA area are welcome to arrange a time to pick up your finished paper goods.
Final Approval	Final Approval is the most important step in the production process. Before any items will be printed, we must receive Final Approval from your final proof (sent via email). By giving Final Approval, the client understands that custom printed items are non-refundable and you give permission to move forward with printing. Please triple check spelling, wording, dates, and times. Scotti Cline Designs is NOT RESPONSIBLE for proofing content and cannot be held responsible for mistakes or error after Final Approval by the client has been given. No revisions to the design or changes in quantity can be made after Final Approval. We recommend having multiple pairs of eyes review your final proof including someone who has not seen any previous drafts. We also recommend proofing your save the date or invitation pieces in reverse of any previous order you have proofed them. Please take this step very thoughtfully and carefully.
Refunds and Cancellations	After Final Approval Because of their custom nature, there are no refunds or order cancellations after Final Approval has been given. Within 24 hours of order placement Orders cancelled within 24 hours are fully refundable. Within 24 hours of order placement, before first drafts Orders cancelled after 24 hours of order placement but BEFORE first drafts have been sent will incur a $100 fee and any payments already made will be refunded excluding: materials ordered specifically for your job (like cardstock, colored envelopes, or pocket folds), rush fees, or custom design work. After first drafts, before Final Approval Orders cancelled at any point AFTER first drafts have been sent and BEFORE Final Approval, will incur a $200 fee for save the dates and $250 fee for invitations and any payments already made will be refunding excluding: materials ordered specifically for your job (like cardstock, colored envelopes, or pocket folds), rush fees, or custom design work.
Samples	Samples of our past work (not customized with your information) may be available on a case by case basis with priority given to current clients, please contact us. We do not take specific design requests in order to protect our designs and samples are not available for every design shown on our website but we can send a similar design in the same print method. Letterpress samples will be charged a nominal fee that will apply to your order if you use choose to work with Scotti Cline Designs. Please note that samples do come watermarked and/or stamped with our logo and marked as "Sample".

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